At Hydear, we value every customer and strive to provide a seamless experience with our services. However, if you are not satisfied, you may request a refund under the terms outlined below.
Law of Jurisdiction
This website is operated by Hydear in New Delhi, India. All matters relating to your use of Hydear shall be governed by and construed in accordance with the laws of India.
You agree that the courts of New Delhi, India, shall have exclusive jurisdiction over any dispute arising out of or relating to this website.
If you access the website from outside India, you are responsible for compliance with local laws; however, by using this site you still agree to the jurisdiction of the Indian courts.
1. Introduction
This Refund Policy explains how Hydear handles refund requests for products and services purchased through our platform. By using our services, you agree to the terms stated here.
2. Scope and Purpose
The purpose of this policy is to ensure transparency and fairness in processing refund requests. It applies to all users who have purchased any paid service or subscription from Hydear.
3. Refund Eligibility Criteria
Refunds will only be considered under the following conditions:
- The service quality does not meet the stated expectations.
- The refund request is made within 14 business days from the date of purchase.
- The service has not been fully used or consumed.
- The user has not violated Hydear’s Terms & Conditions or misused the application.
4.Refund Request Procedure
To apply for a refund:
Use the Contact Us section in the app, or Email our support team from your registered email ID with your transaction reference number and a valid reason for requesting the refund.Once verified, refund approval or rejection will be confirmed within 3 working days.
5.Refund Policy
We aim to provide the best experience with Hydear’s services, including team management, lead tracking, and call monitoring features.
6.Eligibility
If you are not satisfied with the services, we will review your request. Refunds are considered on a case-by-case basis and will be granted only when the reasons fall under our refund terms and are deemed genuine after review.
7.Refund Processing Time
If a refund request is approved, the refund will be processed within 14 business days of approval.
8.Refund Method
Refunds will be made using the same mode of payment used for the purchase:
- Credit/Debit Card: Refund to the same card.
- UPI / Payment Gateway: Refund to the same bank account.
- Cheque / Demand Draft (DD): Refund via crossed cheque in your favor (if applicable).
9.How to Request a Refund
To request a refund, please contact our support team with your account details, order/invoice number, and a brief explanation of the issue.
For support, queries, or escalation, contact:
Hydear Tech Pvt. Ltd.
1/25, Lalita Park Foot Over Bridge, Narayan Nagar, Laxmi Nagar, Delhi – 110092, India